by Qorden | Dec 5, 2023 | Uncategorized
In a world where telecom companies serve customers of various languages, multilingual call transcription isn’t a luxury; it’s a necessity. In the absence of this necessity, your customer interactions and ability to meet regulatory compliance...
by Qorden | Dec 5, 2023 | Uncategorized
It’s about time for telecom institutes and organizations to start adopting cutting-edge solutions such as AI speech analytics, automation, IoT, and 5G – while also training the agents and boosting their Emotional Intelligence (EI). This combination helps modernize and...
by Qorden | Nov 1, 2023 | Uncategorized
As the financial industry is witnessing shifting customer expectations, and a growing crisis of trust, customer loyalty in banking is becoming much more important. Enhancing customer experiences starts with call monitoring solutions as a strategic imperative for...
